|The Social Security institutions front and back offices are faced with continuous flows of insurants, employers and beneficiaries who come to query on their files status, to submit their documents and collect their payments.
“Front Office” application helps back office agents respond to first level queries and stand as a central office for documents filing.
The Front Office is a real INTRANET which computing services are carried out by counters officers or by the social security institution decions makers who aim to :
– At counters :
Automated modules are:
The back office team claim overhaul information to answer a request received by mail or by phone from a user or from an authority.
At the counter, the agent has access to all information matters and is then able to handle pending matters.
These matters are :
When a document or a certificate is submitted, a receipt is printed and remitted to the person at counter.